Mantra Towers of Chevron Surfers Paradise 2 stars

Customer review rating (ALL Rating) 4.0/5 1,614 reviews

Mantra Towers of Chevron Surfers Paradise - Image 1
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23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

Our accommodation(s)

Hotel location

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Telephone
Fax +61 7 5584 8600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,614 reviews

TripAdvisor Rating  3.5/5  6,496 reviews

Not up to expectations

Customer review rating 1.0/5

James Families - Confirmed reviews ALL

Man checking us in (I believe the assistant manager) was rude and dismissive. Elevators and lobby had a terrible smell present. Room was musky and poorly laid out. Asked about using the cinema, it was out dated (who has DVDs with them on holidays) and expensive. Lagoon pool was freezing, needs heating. We have been here several times, but this will likely be the last, frankly there are better places more competitively priced.

Dear JAMES, Thank you for sharing your recent experience at Mantra Towers of Chevron. We sincerely apologize for falling short of your expectations and for any inconvenience caused during your stay. We are deeply disappointed to learn about your encounter with our staff during check-in. Please be assured that this is not reflective of the level of service we strive to provide, and we will address this matter with the team to ensure that all our guests receive the warm and respectful welcome they deserve. We regret any discomfort you experienced due to the unpleasant smell in the elevators, lobby, and your room. We take cleanliness and maintenance seriously, and we will investigate these issues promptly to address any underlying concerns. Regarding your feedback on the cinema facility, we apologize if it did not meet your expectations. We will review the amenities offered to ensure they align with the preferences and needs of our guests. Furthermore, we apologize for the temperature of the lagoon pool not meeting your expectations. Your feedback regarding heating will be taken into consideration as we continue to enhance our facilities for the comfort of our guests. We appreciate your loyalty as a returning guest, and we are saddened to hear that this experience may deter you from returning. Please know that we value your feedback and take it seriously as we strive to improve our services and facilities. Once again, we apologize for the shortcomings you experienced, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Very very dated

Customer review rating 1.5/5

Mel G. Families - Confirmed reviews ALL

We stayed for 8 nights in April 2024. This is our 4th time staying at this hotel. The room we were given was clean but was very very dated. The furniture and bedding were old. There was only the bare essentials in the kitchen. Quite disappointing given that it wouldn't cost that much to give it a refresh. We also paid a lot of money to stay here and Pretty disappointed and in fact would not stay at this hotel again. It needs an overhaul.

Dear Melissa, Thank you for taking the time to share your feedback following your recent stay at Mantra Towers of Chevron. We appreciate your continued patronage and the opportunity to host you once again. We apologize for any disappointment caused by the dated condition of your room. Your comments regarding the need for a refresh are duly noted, and we understand your concerns. We strive to provide comfortable and updated accommodations for our guests, and we will take your feedback into consideration as we continue to improve our facilities. We appreciate your proactive approach in communicating with the unit owners about refurbishing the rooms to create a better environment for our guests. We understand that this is a long-term and ongoing task, and we thank you for your efforts in this regard. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future to experience the improvements we make based on your feedback. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Great location

Customer review rating 3.5/5

Briony Families - Confirmed reviews ALL

Room was dated and worn but everything worked and beds were comfortable. The foyer on ground level, tower three had a disgusting smell but overall our experience was good at Mantra

Dear Briony, Thank you for choosing to stay at Mantra Towers of Chevron and for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our great location and that the essential aspects of your room met your expectations. We apologize for any inconvenience caused by the dated condition of the room and the unpleasant smell in the foyer of Tower Three. Your comments are valuable to us, and we will address these matters with our maintenance and housekeeping teams to ensure a more pleasant experience for our guests. Regarding the extra bedding provided, we regret that it did not meet your expectations and that it was uncomfortable for your child. Please accept our apologies for any discomfort caused. We will review our procedures to ensure that appropriate bedding and amenities are provided to accommodate our guests' needs more effectively. Thank you once again for sharing your experience with us, and we hope to have the opportunity to welcome you back for an improved stay in the future. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Central location

Customer review rating 4.5/5

Kerry D. Families - Confirmed reviews ALL

Staff were very friendly. Location great. Ocean view room was good, could do with a lick of paint, but it was clean. All 3 verandahs used by the family. Well equipped kitchen for our needs. Unit was a bit smaller than I expected but it was comfortable.

Dear KERRY, Thank you for choosing Mantra Towers of Chevron for your recent stay and for sharing your feedback with us. We're delighted to hear that you enjoyed our central location and the stunning ocean views from your room. Your kind words regarding our friendly staff, especially Fillipe, are greatly appreciated. We take your comments about the condition of the room into serious consideration, and we will address them with our maintenance team to ensure that our accommodations meet our guests' expectations. It's wonderful to know that you found the kitchen well-equipped for your needs and that you were comfortable during your stay, despite the size of the unit. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Good location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Enjoyed our stay . Bit noisy on the weekends but great proximity to shops and restaurants.

Dear Steven, Thank you for choosing Mantra Towers of Chevron and for sharing your feedback with us. We're glad to hear that you enjoyed your stay and found our location convenient for accessing shops and restaurants. We apologize for any inconvenience caused by noise from traffic and nearby facilities during your stay. As you mentioned, our hotel is situated in a bustling area, and while this provides great convenience, it can also lead to increased noise levels at times. Regarding your request for extra towels, we apologize for any difficulty you experienced. As a self-service apartment hotel, our guests are welcome to visit reception at any time for additional amenities or assistance with any needs they may have during their stay. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

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