Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 5,211 reviews

Best price
guarantee
Sofitel Gold Coast Broadbeach - Image 1
Sofitel Gold Coast Broadbeach - Image 2
Sofitel Gold Coast Broadbeach - Image 3
Sofitel Gold Coast Broadbeach - Image 4
81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,211 reviews

TripAdvisor Rating  4.0/5  3,357 reviews

Well located. Friendly staff.

Customer review rating 4.0/5

P Couples - Confirmed reviews ALL

Beds on the old side but Just ok, being creaky & humped in middle. Room generally good. But 2 of 4 lifts operating.....that was poor, and unfortunate/ unnecessary.

Bonjour, Thank you for taking the time to share your feedback about your recent stay with us. As a valued Silver member of the ALL – Accor Live Limitless loyalty program, your comments are important to us. I am pleased to hear that you found our location convenient and our staff friendly. However, I apologize for the issues you encountered with the beds and the lifts. Your comfort is our priority, and it is concerning to learn that the bed was not up to standard. We will look into replacing the older beds to ensure a more comfortable stay for our guests. Regarding the lifts, I understand how inconvenient it was to have only two out of four operating. This is not the level of service we aim to provide, and we will address this issue to prevent future occurrences. Your feedback helps us to improve our services and facilities, and we appreciate your suggestions. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Thank you once again for your valuable feedback. Merci, Fraser Ross General Manager fr…

Great location

Customer review rating 4.5/5

Ron Families - Confirmed reviews ALL

Staff were extremely professional Great location Very enjoyable

Bonjour Ron, Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and our staff professional, making your stay very enjoyable. We appreciate your comments about the breakfast service, particularly your suggestion for fresh eggs to be more readily available. Your feedback is valuable, and we will look into this to enhance our breakfast offerings. It's great to know that you had a positive experience with your arrival, check-in, and the overall cleanliness of the hotel. Your recognition of our check-in and breakfast staff is very much appreciated and will be shared with the team. Thank you for recommending our hotel and the ALL – Accor Live Limitless loyalty program. We look forward to welcoming you and your family back for another enjoyable stay. Merci, Fraser Ross General Manager fr…

Tired

Customer review rating 2.5/5

Chris Business - Confirmed reviews ALL

Rooms tired and grubby. One night, room was not made up at 5pm and had to request service while out for diner. Balconies - do you ever clean the cob webs? Tepee greeting on arrival was great by the American conserege - excellent Not a Sofitel standard. More of an Ibis or Mercure

Bonjour Chris, Thank you for taking the time to share your feedback about your recent stay with us. As a valued member of the ALL – Accor Live Limitless loyalty program, your insights are incredibly important to us. I am deeply sorry to hear that your experience did not meet the high standards we aim to provide. The condition and cleanliness of your room, as well as the delay in housekeeping service, are unacceptable. Your comments about the cobwebs on the balconies are also concerning. Please accept my sincerest apologies for these oversights. I will address these issues with our housekeeping and maintenance teams to ensure immediate improvements. I am pleased to hear that your arrival and check-in experience were positive and that our concierge Mike made a great impression. Your kind words about their service will be shared and appreciated. Regarding the overall condition of the room, I understand your disappointment. We strive to maintain the luxurious standards associated with the Sofitel brand, and your feedback highlights areas where we need to focus our efforts. I hope you will reconsider and give us another opportunity to provide you with the exceptional experience you deserve. Thank you for your valuable feedback, which helps us to improve our services and facilities. Merci, Fraser Ross General Manager fr…

Ok, but expected more from a Sofitel.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The staff are great, but the hotel is very dated for a Sofitel brand. I’ve stayed at other Sofitel locations before which were far more superior. This one has a dated building, dated rooms, bathrooms etc. it needs a modern renovation!

Bonjour, Thank you for taking the time to share your feedback regarding your recent stay with us. As a valued Silver member of the ALL – Accor Live Limitless loyalty program, your insights are essential to us. While I am pleased to hear that you found our staff to be great and enjoyed aspects of your stay, I am sorry that the overall condition of the hotel did not meet your expectations. We recognize the need for updates and modern renovations, and your feedback reinforces the importance of these improvements. I apologize for the inconvenience caused by the noisy bathroom water pipes. This is certainly not the experience we want our guests to have, and I will ensure that our maintenance team addresses this issue promptly. Regarding the WiFi, I understand your concern about the cost. I’m glad you were able to enjoy complimentary access as a member of our loyalty program. For non-members, I will pass on your feedback to consider more accessible pricing options. Thank you for highlighting the areas where we can improve. Your comments are invaluable as we strive to enhance the quality of our accommodations and services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Merci, Fraser Ross General Manager fr…

Well located, comfortable room, great breakfast

Customer review rating 4.5/5

Rebecca P. Couples - Confirmed reviews ALL

The Sofitel was a lovely place to stay, close to the beach,shops and many restaurants. The room was comfortable, bathroom well appointed and buffet breakfast had a huge variety to choose from. Really enjoyed our stay and we will be back.

Bonjour Rebecca, Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to hear that you had an enjoyable experience and found our location, rooms, and breakfast to your satisfaction. It's great to know that you appreciated the proximity to the beach, shops, and restaurants, as well as the comfort of your room and the variety offered at our buffet breakfast. We strive to provide a memorable experience for our guests, and your kind words are very encouraging. I apologize for any issues you may have encountered with the cleanliness of your room. We take such feedback seriously and will address this with our housekeeping team to ensure we maintain the highest standards. Thank you for your high ratings and for recommending our hotel. We look forward to welcoming you back in the future for another delightful stay. Merci, Fraser Ross General Manager fr…

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,431 reviews 9.4/10 Location
  • 2,429 reviews 6.6/10 Room
  • 2,510 reviews 8.4/10 Service
  • 121 reviews 4.7/10 WiFi
  • 765 reviews 5.6/10 Cleanliness
  • 740 reviews 8.5/10 Breakfast
  • 659 reviews 4.6/10 Amenities
  • 620 reviews 6.6/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Broadbeach

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.