Mercure Sydney Bankstown 4 stars

Customer review rating (ALL Rating) 4.2/5 830 reviews

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Mercure Sydney Bankstown - Image 1
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8 Greenfield Parade, Entry from 6 Mona Street, 2200 BANKSTOWN, Australia

Description

Hotel extras

  • Access to all Sports Club restaurants, bars, gym, meeting rooms, theatre and kids playground

  • Convenient Access to Sydney Olympic Park Stadium and Entertainment venues

  • All rooms are fitted with air conditioners, kitchenettes and Chromecast TVs

  • Free and secure undercover parking

  • The hotel requires a valid ID to be presented upon check-in (rules by Bankstown Sports Club).

Our accommodation(s)

Hotel location

Mercure Sydney Bankstown

8 Greenfield Parade, Entry from 6 Mona Street
2200 BANKSTOWN
Australia

GPS:-33.917301, 151.035843

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  830 reviews

TripAdvisor Rating  3.5/5  18 reviews

My pyjamas thrown on floor misleading rates

Customer review rating 2.0/5

Kerry K. Business - Confirmed reviews ALL

Room service threw pyjamas half on floor half on chair when making bed ( dirty carpets should have folded or carefully placed on chair ( unprofessional ) got quote was ready to pay with woman $2040 for 12 nights. I got another quote from manager Kevin a few days later $2400 roughly haggled $ 2300 haggled more $2268 finally was agreed apon !

Dear Kerry, I'm sorry to hear about the issues you encountered during your stay, as well as the confusion regarding the rates quoted to you. Providing a high standard of cleanliness and transparent pricing is important to us, and it's disappointing to hear that we fell short in these areas. We apologise for the unprofessional handling of your pajamas by the room service staff. This is not indicative of our usual standards, and we will address this matter with our housekeeping team to ensure that proper procedures are followed in the future. Regarding the rate discrepancies, we apologise for any confusion or inconvenience this may have caused. We understand the importance of transparent and consistent pricing for our guests, and we will investigate this matter further to ensure that such discrepancies are avoided in the future. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to better serve you in the future. Kind regards, Mercure Sydney Bankstown

Was it really an Accor Property?

Customer review rating 3.0/5

Liam Couples - Confirmed reviews ALL

The experience was strange in that the room was the usual Accor standard. And the club to which the hotel was attached was amazing! However, the usual "extras" that accompany the membership level I'm connected to weren't available. No complimentary drink, so discounted dining privileges, no water in room. I even checked online and looked at the dining privileges exception list and it wasn't listed.

Dear Liam, I'm sorry to hear about the discrepancies you experienced during your stay. As an Accor property, we strive to provide consistent standards and benefits to our guests, and it's disappointing to hear that this was not the case during your visit. We apologise for any inconvenience caused by the lack of complimentary drink, discounted dining privileges, and water in your room, especially if these are typically included with your membership level. Your feedback is important to us, and we will aim to be able to offer our loyal members their proper benefits in the future. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to better serve you in the future. Kind regards, Mercure Sydney Bankstown

overall excellent

Customer review rating 4.5/5

Nigel H. Solo - Confirmed reviews ALL

quick check in and out very pleasant staff

Dear Nigel, Thank you for your feedback! We're thrilled to hear that you had an excellent experience during your stay and that you found our check-in and check-out process quick and easy. Additionally, it's great to hear that you had pleasant interactions with our staff. If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another excellent stay in the future! Kind regards, Mercure Sydney Bankstown

Pleasant stay, but needs A LOT of work

Customer review rating 1.5/5

Wesley W. Families - Confirmed reviews ALL

Was there for a reason. Would not have stayed here otherwise.

Dear Wesley, I'm sorry to hear that your recent stay fell short of your expectations. Your feedback is important to us, and we take it seriously. We apologise for the aspects of your stay that did not meet your satisfaction. Our goal is to ensure all our guests have a comfortable and enjoyable stay, and we would welcome the opportunity to learn more about your experience and how we can make it right. Please feel free to reach out to us directly with any further feedback or concerns you may have. We value your input and hope to have the opportunity to better serve you in the future. Kind regards, Mercure Sydney Bankstown

Horrible

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Worst place I’ve ever stayed at, felt like I was getting security screened by prison guards every time I walked in, dreaded it.

Dear Temu, I'm sorry to hear about your negative experience during your stay. It's important to us that our guests feel comfortable and welcome, and we regret that you felt otherwise. Your feedback is valuable, and we take it seriously. We appreciate your suggestion about separating our hotel from the sports area. We'll take this into consideration as we strive to continuously improve our services and facilities. If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to regain your trust in the future. Kind regards, Mercure Sydney Bankstown

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Other web-users rate our hotel

  • 459 reviews 9.2/10 Location
  • 710 reviews 6.2/10 Room
  • 520 reviews 7.2/10 Service
  • 14 reviews 6.1/10 WiFi
  • 322 reviews 5.8/10 Cleanliness
  • 297 reviews 5.9/10 Amenities
  • 141 reviews 8.2/10 Food
  • 62 reviews 5.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.