FigTree Retreat

Terms & Conditions

Terms & Conditions

These Terms and Conditions are designed to inform all guests entering the property of FigTree Retreat of the risk, rules, expectations and procedures for the benefit of their stay and their personal safety.

Bookings

A booking constitutes a reservation that is made for accommodation, camp sites, activities, catering and other services. Bookings can be made through our website, third-party booking platform and by phone or in person. A booking has successfully been completed when a person has paid the full amount due for the accommodation or service from FigTree Retreat and/or has received an email with confirmation of that booking, including receipt of payment.

By booking any accommodation, catering, activities or services you agree to the terms and conditions as available on our website.

Refunds & Cancellation

FigTree Retreat has a no refund for cancellation policy.

FigTree Retreat recommends all guests take out cancellation insurance when booking their holiday. As FigTree Retreat does not offer refunds on cancelled bookings, cancellation insurance can offer protection against the unlikely event that guests may be forced to cancel. Insurance policies can vary between companies so please take the time to research each policy thoroughly.

If guests are unable to fulfil their booking, FigTree Retreat staff may reschedule their booking if sufficient notice is given.

Animals

Access to animals is provided for guest enjoyment and at the guest’s own risk. Animals can be unpredictable and it is necessary to remain alert around the animals, supervising your minors at all times, including at animal feeding times with FigTree Retreat Staff.

Crossing fences and gates into the animal paddocks is not permitted.

FigTree Retreat is committed to the safety and wellbeing of all animals in our care. All guests are required to treat animals with respect and to follow instructions given by staff and signage on how to interact with the animals onsite.

Any guest that displays behaviour that involves the mistreatment of any of FigTree Retreat animals may be restricted from involvement in animal related activities. FigTree Retreat reserves the right to request any person to leave the property who persists in such behaviour.

Some dangerous animals/creatures you may encounter are snakes, spiders, ticks and, yabbies in the dam/creek. Interaction with all animals is entirely at the risk of the guest.

Abusive or violent behaviour towards staff or other guests, abuse of FigTree Retreat property, abusive language, intoxication, drug use, excessive littering, smoking in or close to buildings and failure to comply with directions may result in being asked to leave the property.

All roads and tracks are used by motor vehicles as well as pedestrians and cyclists. Please drive slowly and take care. Take note: the speed limit is 10km p/h on all internal roads.

Guests will be considerate with regard to noise levels and will comply with time limits and directions from FigTree Retreat management. A reduction of noise is required after 10pm unless previously stated with your booking..

FigTree Retreat is an extensive property. FigTree Retreat property has uneven surfaces that may become slippery when it’s wet and difficult to see if it’s dark. Care is required when moving around the property and it is recommend that appropriate footwear is worn and that one lantern per tent is used when moving around during the night. Due to the foam in certain sandals and thongs, extreme cautions should be used if wearing these in the wet. Use of the designated paths and walkways is necessary where possible.

Damages

FigTree Retreat reserves the right to pass along to guests the costs incurred as a result of damages, loss and breakage of FigTree Retreat property, from either themselves or their pets including the following:

Damage to tents, huts, and other buildings/facilities and their out-fittings including all bed linen, towels, sleeping bags and pillows

Damage and/or loss of lifejackets, paddle boards, other watercraft, fire-buckets, board games yoga equipment, kitchen or any other installed activity equipment.

Breakages of crockery or appliances in the FigTree Retreat Camp Kitchen.

Excessive littering, or failure to remove excess rubbish from accommodation or campsite.

Additional cleaning required due to pets sleeping inside accommodation and/or on FigTree Retreat beds.

Campfires

Guests may enjoy campfires by use of the portable buckets provided or the communal fireplaces located around the property.

An open campfire is only allowed in designated fireplace settings as set out on the sitemap provided.

Campfires are subject to council regulations and are not permitted during times of Total Fire Ban. FigTree Retreat Staff will notify campers if a Total Fire Ban is in place.

Local fire regulations do not permit the use of open fires during the months of October-March.

Emergency

In case of emergency all guests are to follow directions from FigTree Retreat Staff. Please be aware of the nearest Emergency Assembly Area. Emergency Evacuation Maps are located in each tent and communal facility, as well as in all amenities blocks. Emergency Assembly Areas are clearly sign posted.

In case of flooding or fire FigTree Retreat staff will direct you to safe ground. Please comply with all directives of FigTree Retreat Staff and Emergency Service Personnel.

Liability Waiver

I acknowledge that by reason of the nature of activities in which I or my children/wards/partner may participate at Figtree Retreat there is a risk of injury, death or an adverse effect to any current or past medical conditions. As such I acknowledge and agree that I and my children/wards/partner engage in activities on the site, at my/their own risk. I give FigTree Retreat authority, at the sole discretion of FigTree Retreat, to obtain medical and ambulance assistance on behalf of the guest in the case of injury, death or ill health while on site and communicate with my next of kin or emergency contacts as may be required.

In staying at FigTree Retreat, I agree as follows: I fully understand and acknowledge that staying at FigTree Retreat and participating in its activities includes risks, dangers, and hazards which may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that, could cause serious disability or aggravate current and/or past medical conditions. I hereby assume all risks and dangers and all responsibility for any losses and/or damages.

I, on behalf of myself, my children, wards, personal representatives and any other heirs, hereby voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify FigTree Retreat and all its staff from any and all claims, actions or losses as a result of bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of participation in all activities while on the premises. I specifically understand that I am releasing, discharging, and waiving any claims or actions that I may have presently or in the future against FigTree Retreat.

Payment Policy

A booking constitutes a reservation that is made for accommodation, camp sites, activities, catering and other services. Bookings can be made through our website, third-party booking platform and by phone or in person. A booking has successfully been completed when a person has paid the full amount due for the accommodation or service from FigTree Retreat and/or has received an email with confirmation of that booking, including receipt of payment.

By booking any accommodation, catering, activities or services you agree to the terms and conditions as available on our website.

Cancellation Policy

FigTree Retreat has a no refund for cancellation policy.

FigTree Retreat recommends all guests take out cancellation insurance when booking their holiday. As FigTree Retreat does not offer refunds on cancelled bookings, cancellation insurance can offer protection against the unlikely event that guests may be forced to cancel. Insurance policies can vary between companies so please take the time to research each policy thoroughly.

If guests are unable to fulfil their booking, FigTree Retreat staff may reschedule their booking if sufficient notice is given.