Your booking is a live experience. Once a booking is made, you have secured private access to that room for that time slot and we are unable to offer that session to any other players. Bookings are therefore final and there are no refunds offered.

RESCHEDULING – If you wish to reschedule your game, simply click on the “View / change booking” link found in your booking confirmation email.    The link is available  up to 48 hours prior to your scheduled booking time.  Bookings will not be rescheduled inside 48 hrs from your booking time, and no refunds will be provided.

CANCELLATIONS – All bookings are final, no refunds will be provided for cancellations.

NO-SHOWS – If you do not arrive at your allocated booking time, no refunds will be provided.  Any fee paid will be deemed a cancellation fee.  Therefore please check your booking date and time carefully.

Yes, you can.  Any changes to your booking can be made up to 48 hours prior to your scheduled booking.

To reschedule, or make changes to your booking, simply click on the “View / change booking” link found in your booking confirmation email.

The link is available  up to 48 hours prior to your scheduled booking time.

Bookings will not be rescheduled inside 48 hrs, to your scheduled booking time and no refunds will be provided.

We are sorry that your friend isn’t able to come, hopefully you can find someone to fill their spot, as no refunds are provided.

If you are unsure as to your final numbers, we recommend that you book a 2-player game and pay for your remaining players on the day.

Our pricing structure already incorporates discounts for multiple players, meaning the more people in each room, the less per person everyone pays.

There are no additional discounts available during our standard session times.

For bookings outside our standard session times, refer to “CORPORATE & LARGE GROUP BOOKINGS”