Convict Prison Tour

• Weather conditions: Tours will proceed regardless of weather conditions except in the event of extreme weather. Participants will be notified via email if the tour is cancelled, and under these circumstances, a full refund will be issued. 
• To ensure the safety of participants and Harbour Trust staff, at the discretion of the Harbour Trust, any participant(s) who appears intoxicated, disruptive or displays consistently unsafe behaviour, will not be permitted to take part in the tour, and / or may be asked to leave the tour at any time. Refunds will not be provided.
• Cancellation / rescheduling: The Harbour Trust reserves the right to cancel, reschedule or alter tour dates and routes at its discretion. In instances where tours are cancelled or rescheduled, the Harbour Trust will endeavour to contact all pre-booked ticket holders, within a reasonable amount of time prior to the scheduled tour date and time. If the tour is cancelled by the Harbour Trust at its discretion, the Customer may contact the Harbour Trust and reschedule or seek a refund.

• First Nations peoples: Our First Nations community are advised that this tour contains stories (and may contain images and/or visuals) of deceased persons.
• Site conditions: This tour is not suitable for wheelchairs and mobility scooters due to uneven surfaces and the requirement to climb stairs and ascend rises.
• Safety: All visitors must comply with the safety directives issued by guides, rangers and security staff.
• Age restriction: People under 18 must be accompanied by an adult.

Suitable walking shoes and wet weather clothing (if needed).

For information about getting here, including by public transport, see: Visit us. 

Note: Please be aware that weekends and public holidays may lead to increased capacity on public transport and some services being full. We advise you to plan your trip accordingly and allocate ample travel time.

Cockatoo Island features 2 family-friendly cafés – Marina Cafe & Bar and Cockatoo Overboard – both of which are licensed to serve alcohol and operate 7 days a week. Reserve a table for your group or pre-order a meal to enjoy either before or after your tour. See: Eat and drink.

To exchange your ticket(s) or request a refund, please contact our ticket solutions provider, Ticketbooth, via their support webpage: support.ticketbooth.com.au/contact/